Terms of Service

Last Updated: June 2026

1. Introduction

Welcome to Kioo Chetu. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please discontinue use of our website and services.

2. About Kioo Chetu

Kioo Chetu is a Kenyan company providing glass solutions, aluminium solutions, silicone and acrylic products, accessories, and related construction services.

3. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not:

Violate any applicable laws or regulations.
Infringe upon the rights of others.
Interfere with the operation or security of the website.
Attempt unauthorized access to systems, data, or networks.

Kioo Chetu reserves the right to restrict or terminate access to users who misuse the website.

4. Quotations and Pricing

Any quotations, estimates, or pricing information provided through our website, email, telephone, WhatsApp, or social media platforms are subject to confirmation.

Prices may change without prior notice due to:

Material cost fluctuations.
Exchange rate variations.
Supplier pricing changes.
Transportation and logistics costs.
Project scope adjustments.

A quotation shall only become binding upon formal acceptance and confirmation by Kioo Chetu.

5. Products and Services

While we strive to ensure accuracy, product descriptions, specifications, dimensions, colours, and images displayed on our website may vary slightly from actual products.

Product availability is subject to supplier stock levels and operational considerations.

6. Orders and Payments

Orders may require a deposit, full payment, or payment schedule as agreed between Kioo Chetu and the client.

Procurement, fabrication, delivery, or installation work may not commence until agreed payments have been received.

Late payments may result in delays, suspension of services, or additional charges where applicable.

7. Installation Services

Where installation services are provided:

Clients shall provide safe and reasonable site access.
Clients shall ensure all required approvals and permissions have been obtained.
Project timelines may be affected by weather, site conditions, or circumstances beyond our control.
Completion dates are estimates unless expressly agreed in writing.

8. Warranties

Any warranties offered by Kioo Chetu shall be limited to those expressly communicated in writing.

Warranty coverage may not apply where damage results from:

Misuse or negligence.
Improper maintenance.
Unauthorized modifications.
Accidents or acts of nature.
Normal wear and tear.

9. Intellectual Property

All website content including text, graphics, images, logos, branding, and design elements remains the property of Kioo Chetu unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted under Kenyan law, Kioo Chetu shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our liability shall be limited to the value of the product or service supplied.

11. Privacy

Your use of this website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as outlined therein.

12. Third-Party Links

Our website may contain links to third-party websites for convenience. Kioo Chetu is not responsible for the content, services, or privacy practices of external websites.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

14. Changes to Terms

Kioo Chetu reserves the right to modify these Terms of Service at any time. Updated versions will be published on this page.

15. Contact Information

For questions regarding these Terms of Service, please contact:

Kioo Chetu
Nairobi, Kenya
Phone: +254 758 631 807
Email: kioochetu9330@gmail.com